Redback App Operation Guide

A customer-readable operation guide for the Redback App, organized by the workflows and permissions implemented in the Flutter app. Personal identity, account/contact details, home addresses, credentials, Wi-Fi names where needed, and device serial numbers are anonymized; operational values, charts, labels, options, statuses, and workflow structure are preserved.

How To Read This Guide

  • The app changes visible menus by signed-in role, electrical certification, installer whitelist status, site access profile, backend feature flags, and inverter capability.
  • Screenshots are examples from a real app session. If a customer cannot see a menu, first confirm the account role, site access, device type, and whether the feature is enabled for that site.
  • Installer setup and configuration screens can change live device settings. This guide explains the workflow but does not instruct users to press final Apply, Save, Update, Reset, Delete, Subscribe, or network-switch confirmation actions unless they are intentionally performing that task.

App Access

Getting Started

All users begin with account sign-in. After login, the app loads the same main navigation structure but shows different menus and actions according to the user's role and permissions.

  • The main tabs are Home, Device, and Service. Settings opens from the gear icon on Home, Device, and Service.
  • Installer-only entries such as Add Device are not general account features; they require installer eligibility confirmed by the app.
Login screenshot

Redback App > Login

Login

Access: All registered Redback App users.

The Redback App starts at the login screen. Users enter their account email and password, then tap Log in. The app then loads the Home, Device, and Service tabs with menus filtered by the signed-in account.

  • The app version is displayed at the bottom of the screen.
  • Create Company Account is available from the login page for installer-company registration.
  • Forgot password is available for account recovery.
Version Prompt screenshot

Redback App > After Login

Version Prompt

Access: All users when the backend reports a newer app version.

When a newer build is available, the app can show an update prompt before the main dashboard. Optional updates allow the user to continue into the current session; forced updates require the app to be updated before continuing.

  • The prompt summarizes release notes for the available app version.
  • Update opens the download/update path; Not Now appears only when the update is optional.
  • For this guide, Not Now was used to avoid leaving the main flow.
Register Installer Company screenshot

Redback App > Login > Create Company Account

Register Installer Company

Access: New installer organizations that need a company account.

Create Company Account opens the installer company registration form. After submission, the request is pending and Redback responds in 2-3 working days.

  • The page explains what registered installer companies can access after Redback approves the request.
  • Company name, ABN, and address are required registration fields.
  • Contact details are used by Redback to review and respond to the request.
  • This screenshot uses empty fields and no registration was submitted.

Support View

Support And Site Monitoring

Support and staff-style accounts use the same Home, Device, and Service tabs to monitor customer sites, inspect device information, and open support actions for the currently selected site.

  • The site selector controls which site is shown on Home, Device, Reports, and other site-scoped pages.
  • Menu entries can vary by role, site access, and backend feature flags. The screenshots show one permission set, not every possible account.
Dashboard screenshot

Support > Home

Dashboard

Access: Support, staff, and other users with access to the selected site.

The support home dashboard gives a live overview of the selected site, including status, energy flow, solar forecast, and today usage cards.

  • The site selector appears at the top of the page.
  • The main visual area shows current solar, home load, and grid flow states.
  • Forecast and usage cards link to more detailed views.
Location Selector screenshot

Support > Home > Site Selector

Location Selector

Access: Users with access to more than one site.

The location selector lets authorized users search and switch between customer sites. Each row shows the site connectivity state and a site summary.

  • Use the search field to find a site by keyword.
  • Online and Offline states help identify whether the selected site is currently connected.
  • Selecting a row changes the active site used by the dashboard and device pages.
Device Overview screenshot

Support > Device

Device Overview

Access: Users who can view the selected site's device information.

The Device tab summarizes the selected inverter, solar panel information, network state, installer contact details, and quick entry points for Detail and More.

  • The current device health state is shown near the top.
  • The chart icon opens detailed telemetry and status information.
  • The overflow menu opens additional device actions and configuration-related entries.
Device Detail screenshot

Support > Device > Detail

Device Detail

Access: Users who can open Device Detail for the selected inverter.

The detail view exposes grouped telemetry and status data for the selected device. This example is from an SI device; SH devices can include additional battery-related information.

  • The left-side menu switches between inverter, PV, grid, home load, backup load, EMS, and battery groups.
  • The right panel shows live status and summary telemetry for the selected group.
  • Operational readings are preserved so the manual reflects the real screen layout.
Device More screenshot

Support > Device > More

Device More

Access: Users with More-page access for the selected device; visible entries depend on role and device permissions.

The More page collects device information, site configuration, access, control, and network-related entries that are available to the current account for the selected device.

  • Information entries include inverter name, installation, and solar information.
  • Setting and Control includes entries such as electrical configuration and user access.
  • The visible entries can differ by role, device type, and account permissions.
Service screenshot

Support > Service

Service

Access: Users with Service-tab access for the selected site.

The Service tab contains site-scoped service entries. In this support session, Reports is visible; VPP can also appear when the backend feature flag is enabled for the site.

  • The visible service entries depend on the account, site, and backend feature flags.
  • Reports opens site reporting content for the selected location.
  • The bottom navigation remains available for returning to Home or Device.
Settings screenshot

Support > Settings

Settings

Access: All signed-in users; installer-only entries appear only when eligible.

Settings provides account-level actions and preferences for the support user, including theme mode, assistant access, logout, and app version visibility.

  • The account greeting and email identify the signed-in user.
  • Dark Mode can be toggled from this screen.
  • Log Out is available at the bottom of the settings panel.

Home Insights

Home Forecast And Usage

The Home tab is a monitoring workspace for the selected site. It refreshes live site status, energy-flow information, forecast cards, usage summaries, and weekly bought/sold energy data.

  • Solar forecast content appears when forecast data exists for the selected site.
  • Usage Data opens from the Today Usage card and provides both Daily and Monthly chart modes.
Dashboard - Light Theme Example screenshot

Home > Dashboard (Light Theme)

Dashboard - Light Theme Example

Access: Users who can view the selected site's Home dashboard.

The same home dashboard can be displayed in the light theme while preserving the same site selector, energy-flow view, forecast card, and usage cards.

  • The top area shows the active site and current site status.
  • The main illustration keeps the same solar, home, and grid flow structure as the dark theme.
  • The customer name is anonymized; energy values and dashboard cards remain visible.
Forecast Report screenshot

Home > Solar Forecast > Detail

Forecast Report

Access: Users viewing a site that has forecast data available.

The forecast report compares the next-day solar forecast with the current day's production and provides a feedback area for forecast quality.

  • The top card summarizes tomorrow's forecast and its comparison with today's solar result.
  • Today's Review shows predicted output, actual output, and forecast accuracy.
  • Forecast values and accuracy are preserved because they explain the feature.
Forecast History screenshot

Home > Solar Forecast > History

Forecast History

Access: Users viewing a site with historical forecast results.

Forecast History lists recent solar forecast results and compares predicted generation with actual generation for each day.

  • Each card contains the date, predicted value, actual value, and accuracy indicator.
  • The list can be scrolled to inspect earlier forecast results.
  • Predicted, actual, and accuracy values are preserved because they are the purpose of this view.
Usage Data - Daily Summary screenshot

Home > Today Usage > More

Usage Data - Daily Summary

Access: Users who can view energy usage for the selected site.

Usage Data opens from the Home usage card and shows daily energy performance charts for the selected site.

  • Daily and Monthly tabs switch the reporting period.
  • The comparison toggle can add the previous week's data where available.
  • Chart curves and bars are preserved to make the manual readable.
Usage Data - Energy Breakdown screenshot

Home > Today Usage > More > Scroll

Usage Data - Energy Breakdown

Access: Users who can view energy usage for the selected site.

Scrolling the Usage Data page reveals additional charts for home energy use, solar production, and bought or sold energy.

  • The page can show multiple stacked chart cards.
  • Bought and Sold legends explain the bar colors used in the energy breakdown.
  • The chart values remain visible so users can understand the interaction and layout.

Device Detail

Device Detail Telemetry

Device Detail groups live telemetry by subsystem. The exact menu groups depend on the inverter family and connected components, so SH systems can show battery and pack views that are not present on every SI or non-battery device.

  • The chart icon on the Device tab opens this detail view.
  • Operational readings are kept visible in this guide because they explain what customers see on the real page.
Battery Detail screenshot

Device > Detail > Battery

Battery Detail

Access: Users viewing an SH or battery-capable system with Battery detail data.

SH devices expose additional Battery and Pack detail sections. The Battery view shows grouped battery telemetry and links into pack-level readings.

  • The left menu shows Battery and Pack entries in addition to inverter, PV, grid, load, and EMS groups.
  • The right panel lists battery state and electrical readings for the selected group.
  • Battery readings are preserved because they explain the SH detail layout.
Pack Detail screenshot

Device > Detail > Pack

Pack Detail

Access: Users viewing an SH system with pack-level battery data.

The Pack view focuses on pack-level battery values such as capacity, voltage, current, and voltage type.

  • Pack is a second-level battery detail group for SH systems.
  • The same left-side navigation remains available while switching between device data groups.
  • Pack-level readings are preserved to show the full page structure.
Backup Load And EMS screenshot

Device > Detail > Backup Load / EMS

Backup Load And EMS

Access: Users whose selected device exposes Backup Load or EMS groups.

Lower Device Detail sections show backup load readings and EMS communication states for the selected system.

  • Backup Load displays phase-level table fields for power, voltage, and current.
  • EMS shows communication checks with clear status icons.
  • Status types and date context are preserved unless they identify a user or device serial number.
Backup Load And EMS Status screenshot

Device > Detail > Home Load > Backup Load / EMS

Backup Load And EMS Status

Access: Users whose selected device exposes these lower detail groups.

Scrolling further through Device Detail can expose backup-load tables and EMS communication status checks.

  • The left-side menu remains available while the right panel shows grouped detail content.
  • EMS communication rows use clear status icons for each communication check.
  • Status labels and operational values remain visible for clarity.
Grid And Home Load Detail screenshot

Device > Detail > Grid / Home Load

Grid And Home Load Detail

Access: Users who can view Grid and Home Load telemetry for the selected device.

The Grid and Home Load detail sections show phase-level electrical readings and daily or all-time totals.

  • Grid tables include power, voltage, current, import, and export columns.
  • Home Load tables include phase-level power, voltage, current, and daily total.
  • Live readings and energy totals are preserved so the guide shows the actual table layout.

Installer View

Installer Device Workflow

Installer accounts can monitor sites like other users, but additional device actions appear when the account and selected device meet the app's installer rules.

  • One-click Health Check is shown for installer-type accounts.
  • Configure is shown only when the user is an installer-type account, is electrically certified, passes the installer whitelist rule, and the selected inverter is a supported Redback/G4/SH/SI/EMS family device.
  • Configuration screens show current state and available options. Final submit actions should only be used during an intentional installation or service task.
Dashboard screenshot

Installer > Home

Dashboard

Access: Installer users with access to the selected site.

The installer dashboard opens on the selected SH site and summarizes system state, battery level, and daily energy usage.

  • The active site and online/offline state appear at the top.
  • For SH devices, the dashboard can include battery-level information.
  • The site name is anonymized; battery, usage, and chart values are preserved.
Device Overview screenshot

Installer > Device

Device Overview

Access: Installer users with access to the selected site.

The installer device overview summarizes the selected SH inverter, including battery, network, and installer contact sections.

  • The top action icons open Device Detail and Device More.
  • SH devices expose a Battery section in addition to inverter, solar, network, and installer details.
  • Device serial number and contact details are anonymized; operational fields remain visible.
Device More screenshot

Installer > Device > More

Device More

Access: Installer users; individual entries still depend on access profile, certification, whitelist status, and device capability.

Device More is the installer control hub for device information, site configuration, network setup, health checks, and installer configuration workflows.

  • Information entries include inverter name, installation, and solar information.
  • Setting & Control entries include electrical configuration, inverter control, and user access.
  • The installer-specific Configuration section exposes Network, One-click Health Check, and Configure.
  • Network opens current connection details and connection method options such as Wi-Fi, Ethernet, or 4G when supported.
One-click Health Check screenshot

Installer > Device > More > One-click Health Check

One-click Health Check

Access: Installer-type accounts from Device More.

One-click Health Check runs grouped diagnostics for the selected device and summarizes each group with a clear status.

  • The page groups checks into Network Detection, Platform Connection Detection, Device Status Detection, and Alarms Detection.
  • Alarms Detection can show warning advice cards when alarm items are returned, or OK when the returned result list is empty.
  • Skip & Ignore and Test Again are visible, but they were not used during capture.
Configure screenshot

Installer > Device > More > Configure

Configure

Access: Electrically certified installer-type accounts that pass the whitelist rule and select a supported inverter.

Configure is the installer workflow for reviewing and updating the selected device's installation configuration. The page calculates progress from the configuration areas that are relevant to the selected inverter.

  • The progress bar summarizes how many configuration areas are complete.
  • Core steps include Device Info, AC-Coupled, Region, Batteries, Relay, DRED Control, and Export Limit Agreement.
  • Additional items can appear by device capability, including Generation Limit, Export Limit, battery channel setup, and firmware/version tasks.
  • Configuration status values remain visible; no configuration submit action was used during capture.
Device Info screenshot

Installer > Device > More > Configure > Device Info

Device Info

Access: Installers who can open Configure for the selected device.

Device Info shows the device identification and firmware information grouped by EMS, inverter, and meter.

  • EMS, inverter, and meter sections are separated into read-only information cards.
  • The page is used to identify installed firmware and device component information.
  • Reset Inverter and Check for update are visible actions, but neither was used during capture.
Region screenshot

Installer > Device > More > Configure > Region

Region

Access: Installers who can open Configure for the selected device.

Region lets installers review and select the regional safety standard that applies to the inverter.

  • The sheet explains that the selected regional safety standard will be applied to the inverter.
  • Available standards are presented as single-choice options.
  • Confirm is visible for the workflow, but it was not used during capture.
Batteries screenshot

Installer > Device > More > Configure > Batteries

Batteries

Access: Installers configuring a non-SI device that exposes battery settings.

Batteries lets installers review or choose the battery configuration for the selected inverter. The visible branch can be a simple battery count, a channel-based setup, or a G4-style parameter flow depending on the device.

  • The sheet presents the supported battery-count choices for the device.
  • The selected value remains visible so installers can recognize the current state.
  • Confirm is visible for the workflow, but it was not used during capture.
Battery Parameters screenshot

Installer > Device > More > Configure > Batteries > Parameters

Battery Parameters

Access: Installers in a battery configuration branch that requires SoC limits.

After selecting a battery configuration, the Batteries page can request SoC limits before the installer confirms the configuration.

  • Minimum SoC and Minimum Off-Grid SoC are entered as percentages.
  • The helper text shows the accepted range for each field.
  • The screenshot uses empty fields; no configuration was submitted during capture.

Installer Setup

Installer Add Device

Add Device is an installer onboarding workflow. The app exposes it from Settings only for installer-type users who are electrically certified and allowed by the installer whitelist rule.

  • The installer first chooses whether to add the device to an existing site or create a new customer/site record.
  • Both paths require Bluetooth scanning permission before the app scans nearby Redback devices.
  • After a scanned device is selected, the app connects to the physical inverter over Bluetooth, checks whether it is already linked, and then either opens Configure or asks for the internet connection method.
Open Add Device From Settings screenshot

Installer > Settings

Open Add Device From Settings

Access: Electrically certified installer-type accounts that pass the installer whitelist rule.

For eligible installer accounts, Settings includes Add Device. Tapping it starts the guided onboarding workflow for linking a physical Redback device to a site.

  • Add Device is hidden for users who are not eligible installers.
  • The same eligibility rule also controls the installer Documents entry.
  • The signed-in account name and email are anonymized; menu labels remain visible.
Add Device Choice screenshot

Installer > Settings > Add Device

Add Device Choice

Access: Eligible installer accounts starting Add Device.

After the installer taps Add Device, the app asks whether the device should be added to an existing site or whether a new site should be created first.

  • Select an existing site continues to the site picker before scanning for a device.
  • Create a new site opens the owner and site information form.
  • Cancel closes the dialog without changing any installation data.
Select Existing Site screenshot

Installer > Settings > Add Device > Select an existing site

Select Existing Site

Access: Eligible installers adding a device to a site that already exists in the app.

When adding to an existing site, the installer selects the target site before scanning for a nearby Redback device.

  • The search box filters the installer-visible site list.
  • Selecting a row enables Confirm; Confirm then checks Bluetooth permission and Bluetooth state before opening Scanning Device.
  • Site names and addresses are hidden because they identify real customer locations.
Create New Site screenshot

Installer > Settings > Add Device > Create a new site

Create New Site

Access: Eligible installers creating a new customer/site record before adding the device.

Create a new site starts with a Site Info form that collects owner and location details before device scanning.

  • Required fields include owner name, email, address, suburb, state or region, country, and postcode.
  • Phone, unit or building, and NMI are optional or conditional supporting fields; email, phone, and NMI formats are validated before continuing.
  • This screenshot uses empty fields and no customer information was submitted.
Scan Nearby Device screenshot

Installer > Settings > Add Device > Scanning Device

Scan Nearby Device

Access: Eligible installers near the physical Redback device with Bluetooth available.

After a site is selected or created, Add Device onboarding scans nearby Bluetooth devices and lists detected Redback devices by serial-number-style names.

  • Refresh Scan restarts nearby-device discovery.
  • The primary action becomes available after the installer selects a discovered device.
  • Only supported Redback/G4/SH/SI/EMS-family devices continue into configuration; unsupported serial families show an error.
  • After connection, the app checks whether the device already has a network link; linked devices go to Configure, while unlinked devices continue to the internet connection-method step.
  • The discovered device serial number is hidden in the screenshot.
Connection Method Example screenshot

Installer > Settings > Add Device > Connect Result

Connection Method Example

Example connection-method step shown from design reference; replace with real app capture when a device is available.

Access: Eligible installers after the app connects to a selected device over Bluetooth.

After Bluetooth connection succeeds, Add Device onboarding asks the installer to choose how the inverter should connect to the internet before continuing toward configuration.

  • This is a temporary design-reference placeholder, not a verified real-device app screenshot.
  • The connection-method choices are Wi-Fi, LAN, and 4G when the selected device supports them.
  • 4G availability depends on device type; the app hides unsupported methods.
  • After the selected method succeeds, onboarding continues toward Configure.
  • Replace this placeholder with a real app capture when a device is available.

Device More

Device More Actions

Device More contains read-only information pages, access management, control pages, and installer actions. The Flutter app builds this page from the selected device, site access profile, account role, and supported device features.

  • Installation and Solar Info are information pages; Solar Info is hidden for SB devices.
  • Inverter Control is hidden for SI devices. Relay Control appears only when the system configuration reports installed relays.
  • User Access is hidden for monitor-only home user access profiles.
User Access screenshot

Installer > Device > More > User Access

User Access

Access: Users whose access profile allows user-access management for the selected device.

User Access lists people or organizations that have access to the selected site or device.

  • The plus button opens the invitation workflow.
  • Each row can open an existing access record.
  • Names and email addresses are hidden because they identify real users.
Invite User screenshot

Installer > Device > More > User Access > Invite

Invite User

Access: Users allowed to manage access for the selected device.

Invite lets an authorized user add a new user by email, name, and access role.

  • Required fields are marked with an asterisk.
  • User Access opens the role selector.
  • This guide uses empty fields and does not submit an invitation.
Relay Control Overview screenshot

Installer > Device > More > Relay Control

Relay Control Overview

Access: Users with control access when the selected device reports installed relays.

Relay Control appears for devices that expose controllable relay outputs.

  • Multiple-relay systems list each relay separately.
  • Each row shows the current control state and opens the relay mode sheet.
  • The number of relay rows depends on the selected device.
Relay Control Mode screenshot

Installer > Device > More > Relay Control > Relay > Mode

Relay Control Mode

Access: Users with relay-control edit access.

Relay mode selection lets an authorized user choose how a relay should behave.

  • Available modes include Schedule, On, Off, and Smart Load Control.
  • Confirm applies the selected mode, so it should only be used during an intentional relay-control workflow.
  • The relay name is preserved unless it contains a person, account, address, or device serial number.
Inverter Control Mode screenshot

Installer > Device > More > Inverter Control > Mode

Inverter Control Mode

Access: Users with control access on non-SI devices.

Inverter Control allows authorized users to review control type and choose an operating mode.

  • The Mode sheet shows the available inverter operating modes.
  • Common options include Auto, Charge Battery, Discharge Battery, Import Power, and Export Power.
  • Confirm should only be used when the installer intends to change the device mode.
Installation screenshot

Installer > Device > More > Installation

Installation

Access: Users who can view installation details for the selected device.

Installation displays location and utility identifiers for the selected site.

  • Address, meter identifier, and LFDI are grouped as installation details.
  • Blank fields are shown as double dashes.
  • The real address is hidden in the screenshot.
Solar Info screenshot

Installer > Device > More > Solar Info

Solar Info

Access: Users viewing a non-SB device with solar-panel configuration data.

Solar Info shows panel configuration grouped by solar input.

  • Each solar input can show panel count, direction facing, and PV size.
  • Multiple solar inputs appear when supported by the device configuration.
  • Panel values are preserved because they explain the configuration layout.
Electrical Configuration screenshot

Installer > Device > More > Electrical Configuration

Electrical Configuration

Access: Users who can view electrical configuration for the selected device.

Electrical Configuration summarizes location safety settings, export-limit status, battery settings, and inverter-related configuration.

  • The page is read-only from this entry point and groups settings by topic.
  • Export-limit status and battery sections help explain how the device was configured.
  • Configuration values are preserved unless they expose personal identity, address, or a device serial number.

Configuration Branches

Configure Branches By Device Type

Configure is not a single fixed checklist. The app starts with Device Info, Region, and Relay, then adds or hides AC-Coupled, Batteries, DRED Control, Export Limit, and Generation Limit according to the selected inverter's configuration response.

  • SI devices use dedicated SI Export Limit and Generation Limit pages.
  • Non-SI devices use the Export Limit Agreement bottom-sheet flow when export limits are enabled for the site.
  • Battery configuration is hidden for SI devices and can be simple-count, channel-based, or parameter-based depending on the device model and returned settings.
AC-Coupled screenshot

Installer > Device > More > Configure > AC-Coupled

AC-Coupled

Access: Installers configuring a device whose settings response includes AC-Coupled support.

AC-Coupled appears when the selected inverter supports configuration with an existing grid-connected inverter.

  • The sheet asks whether the inverter should work with an existing grid-connected inverter.
  • YES and NO are single-choice options.
  • Confirm applies the selected option, so it should only be used by an installer during the real configuration workflow.
Relay Configure - Multiple Relays screenshot

Installer > Device > More > Configure > Relay

Relay Configure - Multiple Relays

Access: Installers configuring a device with relaySettings returned by the backend.

When the device exposes multiple relays, the Relay Configure page lists each relay separately so installers can enable and configure them one by one.

  • Each Relay Info section has its own Installed switch.
  • Turning a relay on expands its relay name, relay type, and load-state fields.
  • The number of relay sections depends on the device capability returned by the app.
Relay Configure - Single Relay screenshot

Installer > Device > More > Configure > Relay > Relay Info

Relay Configure - Single Relay

Access: Installers configuring a device that uses the single smart-relay settings model.

Single-relay devices open directly into the relay configuration form instead of showing a multi-relay list first.

  • Installed enables the relay settings area.
  • Relay Info contains relay name, normal relay type, and current load state.
  • Smart Load Control can be enabled to drive the relay from export power or solar generation conditions.
Smart Load Control screenshot

Installer > Device > More > Configure > Relay > Smart Load Control

Smart Load Control

Access: Installers configuring a relay that supports Smart Load Control.

Smart Load Control adds threshold and schedule fields after the installer enables relay automation.

  • The relay can be controlled by Export Power or Solar Generation.
  • Power thresholds are entered in watts for relay ON and OFF conditions.
  • Additional timing fields control minimum off time, daily run duration, and finish time.
DRED Control screenshot

Installer > Device > More > Configure > DRED Control

DRED Control

Access: Installers when dredSettings is present in the selected device's configuration response.

DRED Control appears for relevant installer workflows and asks whether a Generation Signalling Device is installed.

  • The sheet explains the DRED/GSD question for QLD installers.
  • YES and NO are single-choice options.
  • Confirm applies the selected value, so it should only be used during an intentional configuration update.
Export Limit Agreement - No Limit screenshot

Installer > Device > More > Configure > Export Limit Agreement

Export Limit Agreement - No Limit

Access: Installers configuring a non-SI device where export-limit setup is shown.

For non-SI devices, Export Limit Agreement opens as a bottom sheet with Fixed, Flexible, and No Limit options when supported by the site region.

  • No Limit indicates that the selected site does not require output power limitation.
  • Fixed and Flexible expose different follow-up fields.
  • Confirm applies the selected export-limit configuration.
Export Limit Agreement - Fixed screenshot

Installer > Device > More > Configure > Export Limit Agreement > Fixed

Export Limit Agreement - Fixed

Access: Installers using the non-SI Fixed export-limit branch.

The Fixed option asks the installer to enter a soft export power limit based on the connection agreement.

  • The app displays the accepted watt range below the input.
  • The field remains empty in the screenshot, so no site-specific value is exposed.
  • The Fixed option is not the same as SI soft/hard export-limit pages.
Export Limit Agreement - Flexible screenshot

Installer > Device > More > Configure > Export Limit Agreement > Flexible

Export Limit Agreement - Flexible

Access: Installers using the non-SI Flexible export-limit branch for a supported region/provider.

The Flexible option is shown where supported and asks the installer to select the relevant distribution network service provider.

  • The available provider label depends on the installation state.
  • The app explains that an NMI is required for correct flexible export data.
  • No NMI is shown in this screenshot.
SI Export Limit screenshot

Installer > Device > More > Configure > Export Limit Agreement (SI)

SI Export Limit

Access: Installers configuring an SI inverter.

SI devices use a dedicated Export Limit page with separate Soft Export Limit and Hard Export Limit sections.

  • Each section shows the current limit type and an explanatory paragraph.
  • Configure opens the SI export-limit edit workflow.
  • This page is separate from the non-SI bottom-sheet agreement flow.
SI Generation Limit screenshot

Installer > Device > More > Configure > Generation Limit Control (SI)

SI Generation Limit

Access: Installers configuring an SI inverter.

SI devices can also expose Generation Limit Control with separate soft and hard generation-limit sections.

  • Soft Generation Limit reduces output when the configured limit is exceeded.
  • Hard Generation Limit disconnects the system from the grid if exceeded for the configured period.
  • Configure opens the generation-limit edit page.
SI Generation Limit Edit screenshot

Installer > Device > More > Configure > Generation Limit Control > Configure

SI Generation Limit Edit

Access: Installers editing SI generation-limit settings.

The SI edit page allows installers to enable soft and hard generation limits and enter values in VA.

  • Soft and hard generation limits have separate toggles.
  • Each input displays its accepted VA range.
  • The screenshot shows generic zero values and no customer identifier.
Battery Channel Choice screenshot

Installer > Device > More > Configure > Batteries

Battery Channel Choice

Access: Installers configuring battery-capable non-SI devices that use the channel-based battery model.

Some battery-capable devices open a channel-count sheet before the battery-parameter page.

  • The app asks how many channels of battery are installed.
  • Choices can include None, 1, and 2 depending on the device.
  • Confirm should only be used during an intentional configuration update.
Battery Channel Details screenshot

Installer > Device > More > Configure > Batteries > Channel

Battery Channel Details

Access: Installers configuring one or more battery channels.

After a non-zero channel count is selected, the app can ask for the number of batteries on each channel.

  • Each channel is shown as a separate row.
  • The installer opens a channel row to select its battery count.
  • This branch appears only for devices that support the channel-based battery settings model.
Battery Number Picker screenshot

Installer > Device > More > Configure > Batteries > Channel > Number of batteries

Battery Number Picker

Access: Installers selecting the battery count for a specific channel.

The channel-specific number picker lets the installer select the number of batteries for that channel.

  • The picker displays the supported count range for the selected device.
  • Confirm applies the chosen count for the channel.
  • No final configuration was submitted during capture.
Battery Channel Summary screenshot

Installer > Device > More > Configure > Batteries > Channel Summary

Battery Channel Summary

Access: Installers reviewing channel choices before battery parameters.

The Batteries sheet summarizes the per-channel choices before moving to the SoC parameter step.

  • Channel rows show the configured number of batteries for each channel.
  • The summary leads into the same battery parameter page used later in the workflow.
  • Channel-based setup is a device-specific branch, not a universal battery flow.

Existing Device Network

Change Network For An Existing Device

This chapter is for an already linked device. It is different from Add Device onboarding: the user starts from Device > More > Network, reviews the current connection, and then uses Bluetooth to change the device's internet connection.

  • The Change Network button is visible only when the site access profile allows network editing.
  • The existing-device flow prepares Bluetooth advertising with Start Bluetooth and Wait For Bluetooth guidance, then reuses Available Network and Add Network pages.
  • 4G is shown only for device families that support it and is hidden when the current connection is already 4G.
Switch Network screenshot

Installer > Device > More > Network

Switch Network

Access: Users with network visibility for the selected device; Change Network requires network-edit access.

Switch Network shows the selected system's current connection method, signal strength, and the entry point for changing the network when the user's access profile allows editing.

  • The current connection type and signal quality are visible at the top.
  • Change Network starts the guided reconnection workflow.
  • The device serial number is anonymized; connection state and network guidance remain visible.
Start Bluetooth Advertising screenshot

Installer > Device > More > Network > Change Network

Start Bluetooth Advertising

Access: Users changing the network on an existing linked device.

The guided network flow explains how to make the inverter advertise over Bluetooth before scanning for available systems.

  • The illustration identifies the bypass switch location.
  • The instructions walk the installer through the temporary switch movement and waiting period.
  • Continue advances to the Bluetooth waiting step.
Wait For Bluetooth screenshot

Installer > Device > More > Network > Change Network > Wait For Bluetooth

Wait For Bluetooth

Access: Users changing the network on an existing linked device.

The app asks the installer to wait until the inverter Bluetooth LED is flashing before continuing to network selection.

  • The diagram highlights the Bluetooth LED position.
  • The primary button confirms that the Bluetooth LED is flashing.
  • No network credentials or customer information are shown on this screen.
Bluetooth Permission screenshot

Installer > Device > More > Network > Change Network > Available Networks

Bluetooth Permission

Access: Users whose phone has not yet granted Bluetooth permission to the Redback App.

When the app needs to scan nearby Redback devices, iOS can show a Bluetooth permission prompt.

  • Allow grants the app permission to connect to Redback devices over Bluetooth.
  • Do not Allow blocks Bluetooth scanning until permission is granted later in system settings.
  • The screenshot contains no customer-specific information.
Available Networks Connecting screenshot

Installer > Device > More > Network > Change Network > Available Networks

Available Networks Connecting

Access: Users changing Wi-Fi on an existing linked device.

The Available Networks page can show a connecting state while the app communicates with the selected system over Bluetooth and retrieves the Wi-Fi list.

  • Add Network opens manual Wi-Fi entry.
  • The help link supports cases where the desired Wi-Fi network is not listed.
  • The captured state focuses on connection progress and does not submit credentials.
Add Network screenshot

Installer > Device > More > Network > Change Network > Available Networks > Add Network

Add Network

Access: Users adding a Wi-Fi network manually when it is not found in the scan list.

Add Network provides a manual Wi-Fi entry path when the desired network is not found in the scan list.

  • Installers enter the network name and Wi-Fi password.
  • The Connect button remains disabled until required fields are filled.
  • The screenshot uses empty fields and does not transmit credentials.
System Not Found screenshot

Installer > Device > More > Network > Change Network > Available Networks

System Not Found

Access: Users whose existing-device network flow cannot find the system over Bluetooth.

If the app cannot find the system during Bluetooth scanning, it shows a recovery state with restart and scan options.

  • The message asks the installer to confirm that the Bluetooth LED is flashing.
  • Restart Bluetooth restarts the inverter Bluetooth advertising preparation.
  • Scan Again repeats the available-network scan.